Privacy Policy

SECTION 1 – Information We Collect

When you register or purchase a mock test series on BookMock, we may collect the following information:

• Full Name
• Email Address
• Mobile Number
• Class (XI or XII)
• Selected Subjects
• Payment details (processed securely through our payment partners)
• Test performance and progress
• Any information you voluntarily provide through contact forms or support requests.

When you browse our website, certain technical information may also be collected automatically to improve website performance and user experience.

SECTION 2 – How We Use Your Information

We use your information to:

• Create and manage your account.
• Provide access to purchased mock test series.
• Process payments.
• Verify your identity.
• Improve our website and services.
• Track your mock test performance.
• Respond to customer support requests.
• Send important service-related notifications.
• Inform you about new mock tests, offers, or updates (only where permitted).

We use your information only for legitimate educational and operational purposes.

SECTION 3 – Consent

By registering on BookMock, purchasing a mock test series, or providing your personal information, you consent to the collection and use of your information as described in this Privacy Policy.

If you have subscribed to receive promotional emails, you may withdraw your consent at any time by using the unsubscribe option in our emails or by contacting our support team.

SECTION 4 – Payment Information

BookMock uses secure third-party payment gateways to process payments.

We do not store your debit card, credit card, UPI PIN, net banking credentials, or CVV details on our servers.

Payment information is processed securely by our payment partners in accordance with applicable security standards, including PCI-DSS where applicable.

SECTION 5 – Sharing of Information

BookMock does not sell, rent, or trade your personal information.

We may share limited information only with trusted third-party service providers that help us operate our platform, including:

• Payment gateways
• Cloud hosting providers
• Authentication services
• Analytics providers
• Email service providers

These providers receive only the information necessary to perform their services and are expected to protect your information. We may also disclose information where required by law or to protect our legal rights.

SECTION 6 – Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, disclosure, or destruction. While we strive to use commercially acceptable security measures, no method of electronic storage or internet transmission is completely secure.

SECTION 7 – Cookies

BookMock uses cookies and similar technologies to keep you signed in, maintain your session, remember your preferences, improve website functionality, and analyze website usage. You may disable cookies through your browser settings; however, some features of BookMock may not function properly.

SECTION 8 – Third-Party Services

Our platform may contain links to third-party websites or use third-party services. These services operate under their own privacy policies, and BookMock is not responsible for their content or privacy practices. We encourage users to review the privacy policies of any third-party services they access.

SECTION 9 – Children's Privacy

BookMock is intended for students of WBCHSE Class XI and XII. If you are under the age required to provide legal consent in your jurisdiction, you should use BookMock only with the permission of your parent or legal guardian.

SECTION 10 – Data Retention

We retain your personal information only for as long as necessary to maintain your account, provide purchased services, comply with legal obligations, resolve disputes, and prevent fraud. When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.

SECTION 11 – Your Rights

Subject to applicable laws, you may request to access your personal information, correct inaccurate information, update your account details, delete your account (subject to legal or operational requirements), or withdraw marketing consent. To make such requests, please contact our support team.

SECTION 12 – Changes to This Privacy Policy

BookMock reserves the right to update or modify this Privacy Policy at any time. Any changes will become effective immediately upon publication on this page. Your continued use of BookMock after changes are posted constitutes your acceptance of the updated Privacy Policy.

SECTION 13 – Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us.